Lux.u.ry Hos.pi.tal.i.ty Man.age.ment
- the unforgiving effort of catering to the perpetual unhappiness and absurdity of the world’s most privileged travelers, resulting in exhaustion, consumption, and hilarity
Bobby Makiado, better known as Maks, has spent his life climbing the corporate ladder of global luxury hospitality management and is burned out from navigating the entitled and eternally dissatisfied guests he serves. Trashing hotel rooms and fighting over pool cabanas is out of control and while he yearns for a life of freedom, purpose, and fulfillment, he feels trapped, with no way out. That is, until he learns from an unsuspecting source that some guests have taken the privilege of luxury service too far, and now threaten all of humanity. His mission? To take out the bad guys who sip umbrella drinks poolside at the world’s first seven-star luxury resort in Hawaii while they obsess over CBD oil, threaten the environment, and among other things, attempt to rig yet another presidential election. For Maks, its time to settle the score and live the live he’s dream of. But as is typical in hospitality, plans never quite go as intended.
This novel is Bobby Makiado’s first novel and comes from first hand experience serving in the luxury hospitality industry, and high end resort world of Hawaii. Readers may find it hard to believe what is fiction, and what is not.
“When we replace a sense of service and gratitude with a sense of entitlement and expectation, we quickly see the demise of our relationships, society, and economy.”
Steve Mariboli